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Vitalware

Client Success Executive

Client Success – Atlanta, Georgia
Department Client Success
Employment Type Regular Full-time
Minimum Experience Experienced

Are you a Client Management Executive with experience in the healthcare revenue cycle space looking for an opportunity for growth? – Full-Time position with a national Inc. 500, SaaS Healthcare Software Company.

 We are one of the fastest growing companies in America, recognized 4x by Inc. Magazine, VitalWare is a national software company in the healthcare space. We are a fast, flexible, energetic team driving innovation in healthcare.  As a Client Development Executive, you will work with a high profile client base building executive level relationships and account strategy while working with our client experience, project management, and sales departments to ensure client success, satisfaction, and retention. If you have 7-10 years’ experience in healthcare mid-revenue cycle technology/services including CDM, charge capture, billing and HIM you are at the top of the list!  We want to talk to you and see if it is a fit for both of us.

PS… Our culture and work environment is legendary, which means … people love us and stay! Let’s talk. 

Position Overview

The Client Success Executive (CSE) is responsible for ensuring the success and satisfaction of assigned Level 1 accounts across all VitalWare products and services.  The CSE will build strategic client relationships; establishing themselves as a trusted advisor and business partner by understanding clients’ strategic goals and objectives and translating how VitalWare supports and aligns with those objectives. 

This role will collaborate with the Client Experience and Sales teams to ensure client satisfaction, achieve client ROI expectations, identify opportunities to expand relationships, manage renewals and ensure revenue retention.  The CSE takes direction from the VP, Client Success.

The ideal candidate is proficient in health care revenue cycle, self-motivated, and adept at managing multiple clients and priorities. 

Duties and Responsibilities

  • Ultimate accountability for client satisfaction and retention within assigned accounts
  • Effectively network and develop senior level relationships within the assigned client base
  • Create and maintain client-specific account plans that define both strategic and tactical goals to drive value, increase client satisfaction and identify growth opportunities
  • Proactively identify risks to client success and coordinate internal expertise to mitigate
  • Conduct quarterly business reviews with client leadership
  • Maintain an on-site presence with a minimum of 2-4 client visits per year as defined in the account plan
  • Ensure a high level of reference-ability within assigned accounts
  • Manage the renewal process and Monthly Revenue Recognition (MRR) retention
  • Collaborate with Client Experience, Subject Matter Experts and Implementation teams to ensure successful implementations and ongoing adoption
  • Collaborate with Client Experience and Product teams to ensure timely issue response and resolution; developing action plans and serving as an escalation point as needed
  • Review invoices as appropriate and develop action plans for AR >90

Qualifications and Experience Requirements

Qualifications and experience may be categorized and include any or all of the following:

  • Bachelor’s degree
  • 7-10 years of experience in client management, health care revenue cycle and/or health care technology
  • Functional knowledge of various hospital EHR and financial/billing systems.

Skill and Ability Requirements

  • Ability to multi-task and work under aggressive deadlines. Possess effective time management skills to permit handling of a large workload.
  • Technology proficiency - especially with Microsoft Office and knowledge of CDM maintenance, charge capture, and HIM tools
  • Executive-level interpersonal and business partnering skills
  • Excellent organizational, analytical and critical thinking skills
  • Strong judgment, decision-making, negotiation, and listening skills
  • Excellent written and verbal communication, presentation and follow up skills
  • Self-driven, results-oriented with a positive outlook
  • Must be able to work independently as well as part of a team
  • Ability to travel up to 50% as needed
  • Additional projects and duties as assigned 
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  • Location
    Atlanta, Georgia
  • Department
    Client Success
  • Employment Type
    Regular Full-time
  • Minimum Experience
    Experienced
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